Frequently Asked Questions

User Profiles & Permissions

I have forgotten my password - how do I find out what it is?

If you have forgotten your password or otherwise not received one, you can retrieve a new one by completing the following steps:

  1. When on the login page for the Online Suite, click on the "Retrieve Password" link, located under the Password Entry box.
  2. Enter your email address in the box provided.
  3. Click on the "Proceed" button
  4. An email will be sent to you. It may take a couple of minutes. You may also need to check your spam or junk folders, as sometimes the email can end up there.
  5. Click once on the text that says "Retrieve Password"
  6. A second email will now be sent to you. Again, You may also need to check your spam or junk folders. This second email will contain your new password
  7. Return to the login page and enter your new password

If you are still having trouble logging in, please contact Reception on 020 7486 5502 and they will be able to assist you.

I wish to change my email address and/or password. How do I update these on the website?

Updating Your Email Address

  1. Click on the edit profile link on the top right of the web page.
  2. Update your email address and then click the save user details button.

Changing Your Password

  1. To change your password click the Change Password button and enter the required information.
  2. Click the Change button.

For added security all passwords have to include at least one capital letter and at least one number
Next time you log on to the website you will be able to use your new email address / password.

There is no one available at the local Church to use the website. What can I do?

We understand that not every Church will have someone available locally to use the website. In such circumstances, the Church Council need to decide on who should use the website on their behalf. The Superintendent Minister can then give this nominated person the necessary Managing Trustee permissions, to act on behalf of that Church. This person will need to register as a new user on the website (if they have not already done so), before they can be authorised by the Superintendent Minister in the usual way.

I registered with the Consents website several days ago but have not yet received my password? What should I do?

After you have registered with the Consents Website, an email will be automatically sent to your Superintendent Minister, informing them that you need to be authorised. When your Superintendent Minister is able, they will authorise you on the website and you should receive an automatic email giving you a password to log into the website. If you are concerned that you have not yet been authorised, please try to contact your Superintendent Minister.

Why can’t I see the Add New Project button?

You will only be able to see the Add New Project button if you have been nominated as the person responsible for creating and updating projects for your church. To see the Add New Project button you will need to have both Read and Update permissions for the church in your user account. When your Superintendent Minister authorises you to use the website they will need to check your user account and make sure you have the correct church permissions in place.

If you cannot see the Add New Project button and you should be able to please get back in contact with your Superintendent Minister who will be able to update your user account.

I am a Superintendent Minister and want to abandon some projects in my circuit. I cannot see the abandon project button. Why can't I do this?

There are three different levels of user on the website and they each use the Property Consent website in a different way. As Superintendent Minister you are authorised as a Circuit User. Below is a summary of the different levels of permission:

  1. Managing Trustee user:
    1. With Read Only Managing Trustee Permissions - User can view projects for the churches they have been given permission to access.
    2. With Read and Update Managing Trustee Permissions - As 1A above AND can also create new projects, update existing projects, mark projects as abandoned/finished, input information into the project record, confirm church funds and enter the church council authorisation date for projects.

  2. Circuit user
    1. With Read Only Circuit Permissions - User can view projects for all churches in the circuit they have been given permission to access.
    2. With Read and Update Circuit Permissions - As 2A above AND can also confirm circuit funds, enter circuit comments and enter the circuit meeting authorisation date for projects.
    3. With Read, Update and Manage Circuit Permissions - As 2A & 2B above AND can also see all managing trustee users within the circuit, authorise new managing trustee users and add/remove church permissions to managing trustee users.

  3. District user
    1. With Read Only Permissions - User can view projects for all churches, in all circuits within the district they have been given permission to access.
    2. With Read and Update Permissions - As 3A above AND can also confirm district funds, enter district comments and enter the final consent authorisation date for projects
    3. With Read, Update and Manage Permissions - As 3A & 3B above AND can also see all managing trustee, circuit and district users within the district and add/remove circuit permissions to circuit users.

I am registered as a user on the website for my church but other churches in our circuit have asked me to act on their behalf. How do I do this?

You can do this but you will need to contact your Superintendent Minister who can arrange to add these churches to your user account.

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